Well Pump and Water System Service
Pumps, tanks and what has to run on backup.
About this serviceGreater Austin
On a well, a power cut is a water cut. Everyone out here learns that once, usually during an ice storm with a full house. The good news is that every part of it can be planned for cheaply, and the planning is worth far more than the equipment people buy in a panic afterwards.
24/7 dispatch · Cedar Creek · Bastrop County
It is worth listing, because people expect the taps to fail and are surprised by the rest of it.
The pump stops immediately. What you have left is whatever is in the pressure tank, which is far less than the tank's size suggests: often only a few gallons of usable draw. That is one or two toilet flushes, not a day's water.
An aerobic septic system stops too. No compressor, no pump, no chlorinator. The tank keeps receiving what the house sends, which is why water discipline during an outage protects the system as well as the supply.
Anything with a controller forgets itself. Softeners, filters and irrigation timers come back with default settings or in the middle of a cycle, and a softener stuck mid regeneration can send salty water into the house.
Gas appliances mostly stop as well. A modern heater with an electronic control will not fire without power, so hot water is not a separate supply you can fall back on.
This is the usual answer out here and it works well, provided the pump is sized into the plan rather than plugged in and hoped for.
Starting current is the number that matters. A submersible pump draws several times its running load for the first second. A generator chosen against the running figure will stall or trip every time the pump calls, which people read as a faulty generator.
A pump is not an extension cord appliance. It is hard wired. Running it from a portable generator safely means a transfer switch or an interlock, fitted by an electrician, so the house is isolated from the line. Back feeding through a socket endangers the linemen working on your outage.
Decide the priority list in advance. Pump, refrigerator, a few lights, the septic compressor. Write it on the generator. In the dark, at midnight, nobody wants to be working out load sharing.
Exercise it, with the pump running. A generator that starts on the pad in October and has never pulled the pump is an untested assumption. Run the real load once a year.
Fuel goes off. Stabilised petrol, or propane which does not. A full can of two year old fuel is the commonest reason a generator will not start on the night it is needed.
Not everyone wants a generator, and a storage tank is the quieter answer. It also helps with a weak well the rest of the year.
A storage tank plus a pressure pump decouples you from the well. The tank fills slowly at whatever rate the well gives, and the house draws from the tank. During an outage it is the pressure pump you need to power, which is a much smaller load than the submersible.
Keep drinking water separately anyway. A few gallons per person per day, rotated. It is the cheapest insurance on this page.
Fill the baths when a storm is forecast. Not for drinking. For flushing toilets, which is what people actually run out of, and it costs nothing to do the evening before.
Ease off the septic while the power is out. No laundry, no long showers. An aerobic system with its pumps stopped does not want a normal day's load arriving.
If the power is back and the water is not, tell us whether the pump makes any noise at all when a tap opens. That one answer separates a tripped breaker or a pressure switch from a pump that has been damaged.
Cedar Creek, Bastrop, Red Rock and the rest of Bastrop County are on our route. We size backup against starting load rather than the plate figure, we fit storage where it suits the property better than a generator, and we will check the well and the tank before an outage rather than after one.
FAQ
Whatever the pressure tank holds as usable draw, which is usually a few gallons rather than the tank's full volume. Treat it as one or two flushes and plan from there.
Size it on starting current, not running watts, because a submersible pulls several times its running load for a moment. Tell us the pump's horsepower and we can give you a realistic figure.
No. The pump is hard wired, and powering it safely means a transfer switch or interlock installed by an electrician. Back feeding a socket puts utility crews at risk.
An aerobic one does: compressor, pump and chlorinator all stop. Keep the household load light during an outage so the tank is not receiving a normal day's water with nothing running.
Check the breaker at the panel and the one at the well, then listen at a tap. Silence usually means a control or pump problem, and a pump that hums without producing needs looking at rather than repeated switching on.
Only if the wellhead was flooded or the system was opened. A simple power cut does not contaminate a sealed well, and unnecessary chlorination is hard on the equipment.
It is quieter, needs no fuel and helps with a weak well every day of the year. It costs more to install, and during an outage you still need to power the smaller pressure pump.
Common. A controller interrupted mid cycle can resume wrongly and send salty water to the house. Put it into a manual regeneration once and see whether it settles, and call us if it does not.
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Tell us whether the pump makes any sound when you open a tap. That answer separates a breaker from a pump.
Call about well backup